"People don't care how much you know until they know how much you care." - Dr. John C. Maxwell
You hear about customers shelling out ridiculous money for a brand or company and wonder why when they can purchase the same thing for cheaper. You see people lining up for hours on end for the latest product a popular brand is launching (like the iPhone 5, or the new Jordans, for example) and, again, wonder why.
As an entrepreneur, they make your eyes turn green for a split second, don't they? (Don't be shy -- you can admit it.) You want the die-hard customer loyalty these companies have. Well, the good news is it is possible for you and your business.